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This site will be regularly updated with new How Do I? articles, Interactive Tutorials, Training Videos, Report Downloads and more... We really value your feedback, so please let us know what you think! There are currently 115 articles online!
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Recent Support Articles
How do I create a subset to exclude secondary records?
[Created for Ciphr version 4.5.0 and above]
How to create a subset of records which includes Primary and single job holders only i.e excludes all secondary job holders.
This can be useful if you want to send mail merge or emails to individuals only once.
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How do I resolve the error 2147206458 in Ciphr report designer?
[Created for Ciphr version 4.5.0 and above]
Error 2147206458 translates as Access Denied to create or amend the report file. This is often caused by the user not having write permissions to the reports folder.
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How do I remove one of the Training icons from my menu tree?
[Created for Ciphr version 4.5.0 and above]
This entry describes what to do if you see two training icons in your Ciphr menu.
Ciphr People has a certain amount of training functionality – this includes the abiltiy to record what training an employee has had, what qualifications they have achieved and what development needs they might have.
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How do I resolve error 2147467238 when launching Ciphr?
[Created for Ciphr version 4.5.0 and above]
This issue is typically caused by the COM+ users NT password being changed or has expired. The password needs to be updated for the COM+ service.
Note: This process should be carried out by your IT department
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How do I show a person’s age at a point in time using a Ciphr report?
[Created for Ciphr version 4.5.0 and above]
Note: These instructions assume an advanced level of knowledge when creating reports.
This article starts from the point where a basic Personal Details report has been created, which shows a list of staff and their dates of birth. A parameter field (date type) has also been added, to allow the user running the report to select a Point In Time date.
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