Ciphr Control Centre

To establish control during an incident you need a crisis communication management system that is accurate, easy to use and fast.

Fortunately incidents that seriously disrupt your business are not that common, but as a result of that most organisations do not have the appropriate crisis management communications and procedures in place.

Despite the recent Civil Contingencies Act UK organisations are failing to prepare for disruption or business disaster recovery. All too often during their crisis management procedure businesses ignore the potential impact on their human capital, according to research from the Chartered Management Institute (CMI).

Organisations must be able to communicate with all stakeholders as a crisis unfolds and in the first hours crisis management communications fill a critical role. Calling together your key crisis management team and arranging a venue is the most important task at the outset. Poor crisis communication procedures that waste time making "cascade" or multiple calls can seriously damage key decision-making.

Voicescape Control Centre will get your crisis management procedure functioning in a timely and planned manner, and this is critical to the successful management of an emergency communication to staff. Lack of efficient crisis communication management creates an information-void and show a lack of control.

• Contact pre-defined groups of people via phone, SMS and e-mail
• Update contact lists automatically
• Specific messages to specific stakeholders
• Access & activate remotely via the web or telephone
• Instant feedback and accurate monitoring of response
• Audit trail created automatically