HR Software Support
We provide outstanding service and support for all members of
the User Support Scheme in the use of their HR Software and HR
Systems.
Our goal is to help you to help yourself, quickly and easily,
with the friendly guidance of our dedicated team of Technical
and Software support analysts. They have been trained to guide
you step by step, no matter how simple or complex the problem.
How Our Support Team Helps
- Your queries are answered clearly, thoroughly and quickly,
following an issue management procedure
- Your issues are categorised and prioritised
- Use of monitoring software reduces response and resolution
times
- Expert guidance helps you get the most from your system
- Having the answers you need saves you time and effort
- Explanation on how to accomplish both specific and automated
tasks
Service Desk Service Details & Opening Hours
- Service Desk open 9.00 - 5.30, Monday - Friday. However, it is
closed until 10.30am the first Friday of every month
- Dedicated phone line for easy access; +44 (0)
1628 814 040
- Outside working hours you can contact the Help Desk by sending
an email to servicedesk@ciphr.com
"We're already realising many benefits of the new system, not least of a greater level of visibility and reporting information.
It's proving invaluable to our managers with the people management aspects of their role"
- Helen Archibald, HR Director
